Front Desk Supervisor

Skyline Inn

Niagara Falls Ontario Canada L2G 6W7

About the Position

Completion of college/CEGEP/vocational or technical training; Completion of university
Credentials (certificates, licences, memberships, courses, etc.)
Not required
2 years to less than 3 years
Business Equipment and Computer Applications
Computerized reservation system; Hotel Soft; Word processing software; Spreadsheet software; Database software; General office equipment; Internet browser
Work Setting
Hospitality industry; Hotel
Specific Skills
Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Arrange services required for guests with special needs; Process wake-up calls; Investigate and resolve complaints and claims; Process guests' departures, calculate charges and receive payments; Maintain occupancy statistics; Customer service oriented; Follow emergency and safety procedures; Work with minimal supervision; Clerical duties (i.e. faxing, filing, photocopying); Supervise other front desk staff; Train staff
Security and Safety
Essential Skills
Reading text; Document use; Numeracy; Writing; Oral communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning

How to Apply


By e-mail: