Hotel Guest Service Agent

Sterling Inn & Spa

Niagara Falls Ontario Canada L2G 3S6

About the Position

Not required
Credentials (certificates, licences, memberships, courses, etc.)
Not required
2 years to less than 3 years
Business Equipment and Computer Applications
Multi-line switchboard; Five Star; Spreadsheet software; Basic computer skills (will train); General office equipment; Internet browser
Work Setting
Hospitality industry; Hotel
Specific Skills
Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Provide information about services available in the community; Arrange services required for guests with special needs; Secure guests' valuables; Process wake-up calls; Store and retrieve luggage; Investigate and resolve complaints and claims; Exchange foreign currency; Process guests' departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms; Maintain occupancy statistics; Customer service oriented; Follow emergency and safety procedures; Work with minimal supervision; Clerical duties (i.e. faxing, filing, photocopying); Keyboarding; Perform light housekeeping and cleaning
Transportation/Travel Information
Own transportation
Essential Skills
Reading text; Document use; Numeracy; Writing; Oral communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Finding information; Computer use; Continuous learning
Other Information
Must provide a 4 Diamond level of customer service. Able to work independently and accurately at all times. Year round position.

How to Apply

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