Job Summary

  • Exceptional customer service skills
  • Experience working with people
  • Friendly and approachable manner
  • Knowledge of area and area attractions
  • Act as a liaison between tour drivers, hotel staff and management and online customers
  • Effective communication skills, both written and oral
  • Ability to work under pressure using sound judgement
  • Maintain professionalism at all times
  • Problem solving skills an asset
  • Dealing with and documenting complaints in an efficient and diplomatic manner
  • College diploma or University Education an asset
  • Experience working with Windows Office including Outlook, Word, Excel
  • Previous experience in tour industry an asset
  • Be able to support business operations on weekends and holidays
  • Perform general administrative tasks and billings as assigned
  • Monthly tour count reconciliation
  • must be available to work weekends
  • Other duties and job responsibilities as delegated

Required Education, Skills and Qualifications

College Diploma in Hospitality/Tourism/Sales/Marketing an asset.

Previous career/job in the tourism sector an asset.

Job Types: Full-time, Contract

Salary: $16.75 /hour


  • Tourism/Hospitality: 1 year (Preferred)
  • Customer Service: 1 year (Required)


  • Niagara Falls, ON (Preferred)

For further details on the postion, including how to apply, please visit the website above.