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Do you consider yourself a customer service expert? Do you enjoy meeting people from different parts of the world? Do you love working outdoors? If you answered yes to these questions, then we may have a job opportunity just for you!

Hornblower Niagara Cruises is looking for a Guest Experience Ambassador who can:

  • easily initiate contact with guests
  • guide and assist with the flow of passengers
  • provide amazing lifetime experiences
  • answer guest questions with enthusiasm
  • enjoy the natural beauty of Niagara Falls while working

Essential Duties and Responsibilities:

  • collecting tickets, distributing ponchos, and providing guest counts
  • lead, escort and organize various group arrival tours from upper plaza to lower landing
  • ability to work on land and on water
  • safely boards customers onto elevators upon arrival and exit
  • demonstrate a positive attitude and enjoys serving our guests in a fun and relaxing environment
  • greet guests, assist with special needs and resolve any concerns
  • replenish supplies and stock
  • maintain a clean and safe work environment
  • ability to respond in a professional and efficient manner to any emergency or safety situation

Ideal candidate has:

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • minimum of 2 years working experience in a customer service environment, preferably in the hospitality industry
  • excellent organizational and troubleshooting skills
  • good communication and customer engagement skills
  • knowledge of another language in addition to English is an asset

Guidelines :

Hornblower Niagara Cruises is an equal opportunity employer and we will accommodate your needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application or interview processes, please contact the Human Resources Manager at 905-394-3118 for assistance.


For further details on the postion, including how to apply, please visit the website above.

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