Guest Service Agent (Full Time Seasonal)

Niagara Falls Marriott on the Falls is currently looking for a Guest Service Agent, in our Front Office Operations. Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. This includes:

  • To greet and welcome guests upon arrival
  • Register guests into the computer system
  • Verify reservation, address, and credit card information
  • Handle room keys for in house guests, ensuring that the Company’s security procedures are adhered to.
  • Accept payment for all guests’ accounts both at the time of registration and at checkout
  • Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
  • Maintain a house bank and make a deposit and accurate report of receipts daily
  • Cash cheques and exchange currency for guests
  • Issue key to and control safety deposit boxes
  • Post miscellaneous charges as requested
  • Answering guest inquires in a timely and accurate manner.
  • Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service.
  • Handle guest complains and comments in a professional manner and provide the follow up required to co-workers and leaders.
  • To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
  • Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types.
  • Clear and concise pass-on communication with all associates coming on to the next shifts.
  • Any other duties as assigned.


  • Excellent interpersonal and communication skills when dealing with guests both internally and externally.
  • Must have a genuine hospitality ‘gene’ and the drive.
  • Demonstrated professional telephone manners.
  • Excellent organizational and time management skills and the ability to work under pressure.
  • Ability to work independently with minimal supervision as well as cooperatively within a team setting.
  • Must be able to stand and exert well paced mobility
  • Provide a high standard of customer service.
  • Attention to detail.
  • Previous Front Desk experience an asset
  • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

For further details on the postion, including how to apply, please visit the website above.